Gaming is all about fun, excitement, and entertainment — and it stays that way when kept within limits. h99 believes responsible gaming is every player's right and our responsibility. Learn how to play safely and how h99 supports you.
Play for fun, stop at the right time. h99 is always here for you.
Our special features to keep your gaming safe and in control
Set daily, weekly, or monthly deposit limits. Once a limit is in place, it cannot be exceeded — not even by you.
Decide how many hours you will play before you start. When the time is up, h99 will automatically alert you or pause your session.
Take a break from gaming for anywhere between 24 hours and 30 days. During this period, you will not be able to log in or make any transactions.
If you are experiencing long-term issues, you can permanently close your account for a period of 3 months to 5 years. This is entirely voluntary and takes effect immediately.
View your complete gaming history, win/loss records, and spending details at any time to understand your own patterns.
Whatever the issue, whenever it arises, our support team is here for you. Reach us in Bangla for quick and easy assistance.
Responsible Gaming means enjoying gaming as a healthy and controlled form of entertainment — where you decide when to play, how much BDT to spend, and when to stop. At h99, responsible gaming is not just a policy statement — it is at the heart of everything we do every day.
Millions of people in Bangladesh enjoy online gaming as entertainment. h99 wants every player's experience to stay positive. That is why we provide multiple safety tools, educational resources, and direct support services to help prevent unhealthy gaming habits.
Remember: gaming is entertainment, not a source of income. Playing on h99 is about having fun — not chasing losses. Responsible gaming helps you keep that perspective.
H99 strictly upholds the following core principles on responsible gaming, and they guide every decision we make.
The most important part of responsible gaming is planning ahead. Decide how much BDT to spend and how long to play before you start — not while you are already playing.
What You Should Do
Entertainment Budget Set aside only what you can afford to lose
Before You Play Time Limit Set Limits and Stick to Them
Take regular breaks and With a clear head Make a Decision
By reviewing your gaming history Your Own Patterns Understand
Other Activities with Family & Friends For Entertainment Spend Time
What You Should Not Do
Borrowed Money Do not use borrowed funds or emergency savings to play
Lost Money To Recover Do not chase your losses
When Angry, Sad, or Stressed Do not play
Gaming as Source of Income Do Not Think
At the expense of work or family time Excessive Do not play
On h99, you can set daily, weekly, and monthly deposit limits as well as session time limits directly from your account settings. Limits take effect immediately, and increasing them requires a 24-hour waiting period — protecting you from impulsive decisions.
Gaming addiction does not happen overnight — it builds up gradually. If you notice any of the following signs in yourself or someone you know, take action right away.
Repeatedly playing to recover lost money and being unable to stop
Gaming is constantly on your mind and you are unable to focus on work
Hiding your gaming or lying to family and friends about it
Borrowing money or dipping into savings to play beyond your entertainment budget
Feeling restless, irritable, or angry when you are not playing
Skipping work, sleep, or meals to play, and damaging relationships
Repeated failed attempts to cut back or stop gaming
Experiencing financial difficulties or mounting debt due to gaming
Self-exclusion is a feature that lets you temporarily or permanently close your own account. h99 respects this decision and acts on it immediately, no questions asked.
Cooling-Off
24 hours — 30 days
Short-Term
1 Month — 6 Months
Long-Term
1 Year — 5 Years
Steps to Self-Exclude:
Log in to your account at h99.plus and click the profile icon in the top right corner.
Go to the "Responsible Gaming" option from the profile menu.
Cooling-off, short-term, or long-term — choose the duration that suits your needs.
Confirm your decision. Self-exclusion takes effect immediately and cannot be reversed before the set period ends.
If you cannot do it through Settings, contact our 24/7 support chat or email — we will take action right away.
H99 firmly believes that online gaming is for adults only. No one under the age of 18 is permitted to register, log in, or play on h99.
If you suspect a minor in your circle is using h99, contact our support team immediately. We will investigate and take action promptly.
Gaming addiction is a health issue, and seeking help for it is completely normal. You are not alone — h99 and a range of organizations are here to support you.
Our Bangla-speaking support team is available 7 days a week, 24 hours a day. Reach us via live chat or email.
Email: [email protected]
National Institute of Mental Health (NIMH), Dhaka — expert consultation for all mental health issues, including gaming addiction.
Government Helpline: Kishor Batayan 1098
If a family member believes someone is struggling with a gaming addiction, guide them toward professional support. Family support is the most powerful form of help.
Stay informed by reading responsible gaming guides, tips, and self-assessment questionnaires on the h99 blog.
Every player's safety is our priority at h99. Register today and join Bangladesh's safest gaming platform — where fun and responsibility go hand in hand.