H99 Privacy Policy — Your data is completely safe with us

1Introduction

H99 (https://h99.plus) is an online gaming platform built for players in Bangladesh. We believe protecting your personal data is not just a legal obligation — it is our ethical responsibility.

This Privacy Policy has been written in plain English so every h99 user in Bangladesh can easily understand — what data we collect, why we collect it, how we protect it, and what rights you have. By using any h99 service, you agree to this Privacy Policy.

2What Data We Collect

H99 collects data in three main ways — what you provide directly, what is generated automatically as you use the platform, and what is received from third parties.

3How We Use Your Data

H99 uses the collected information for the purposes listed below. Each purpose is clearly defined, and we are committed to avoiding any unnecessary use of your data.

• To create and manage your account and verify your identity
• To process deposits, withdrawals, and other financial transactions
• To keep gaming services running and resolve technical issues
• To detect and prevent fraud, money laundering, and other illegal activities
• To offer bonuses and promotions tailored to your preferences
• To provide customer service and support
• To meet legal obligations and cooperate with regulatory bodies
• To improve platform services and enhance the user experience

4Data Sharing Policy

H99 does not sell your data. In certain circumstances, limited information may be shared — and we are fully transparent about every such instance.

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket receive limited data solely to complete transactions.
• KYC Verifier: Data is shared with authorized verification agencies to confirm your identity.
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a law enforcement agency.
• Regulatory Authority: Required information is shared upon request from government authorities or licensing bodies.
• Technology Partner: Cloud services or security providers may receive limited technical data to support platform operations.

5Data Security Measures

H99 uses industry-leading technology and processes to keep your data secure. If one layer of protection is compromised, the others remain active.

• 256-bit TLS/SSL encryption is applied to all data transmissions
• Sensitive data stored on servers is protected with AES-256 encryption
• Only authorized personnel can access specific data (Role-Based Access Control)
• 24/7 security monitoring and anomaly detection systems are active
• Regular third-party penetration testing and security audits
• Active data backup and disaster recovery plan

6Cookies & Tracking Technologies

H99 uses cookies and similar technologies to improve your experience on the platform. Cookies are small text files stored in your browser.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

7Your Privacy Rights

As an h99 user, you have the following rights over your own data. To exercise any of these rights, please contact our support team.

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be updated.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that your data be restricted from use for certain specific purposes.
• Right to Portability: You can receive your data in a machine-readable format.
• Right to Object: You may object to the processing of your data under certain circumstances.

8Third-Party Services

The h99 platform uses certain third-party services. These services may have their own privacy policies that differ from those of h99.

• Payment gateways (bKash, Nagad, Rocket) — for transaction processing only
• KYC verification service — for confirming user identity
• Cloud hosting provider — for server and data storage
• Game software provider — for gaming content
• Security service provider — for fraud detection

Only the necessary data is shared with these partners, and they operate under h99's data protection agreements.

9Children's Privacy

H99 strictly enforces an 18+ policy. We do not knowingly collect data from anyone under the age of 18.

• Age verification is carried out at the time of registration.
• Any account suspected of being registered by a minor will be suspended immediately.
• Proof of age documents may be requested in cases of doubt.

10Data Retention & Deletion

H99 does not retain your data longer than necessary. How long data is kept depends on its type and applicable legal requirements.

• Account Information: Retained for up to 5 years after account closure (for legal compliance).
• Financial Transaction Records: Retained for up to 7 years (as required by financial regulations).
• Gaming History: For the duration of the active account and 2 years after closure.
• Cookie Data: Each cookie is automatically deleted according to its set expiry period.
• Support conversations: Deleted 3 years after last contact.

11Privacy Policy Updates

H99 may update this Privacy Policy as needed. We will notify you before any significant changes take effect.

• For major changes, a notification will be sent to your registered email address.
• A pop-up notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of the page always reflects the most recent version.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.

12Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. We offer support in Bengali.

• Email: [email protected]
• Live Chat: Chat with us directly after logging in to the platform
• Support hours: 7 days a week, 24 hours a day