H99 Terms and Conditions — Please take a moment to read this before you get started

1Introduction & Eligibility

H99 (https://h99.plus) is an online gaming platform operated for players in Bangladesh. These Terms and Conditions constitute a legally binding agreement between h99 and its users. By registering an account, logging in, or playing any game on h99, you confirm that you have read and agreed to these Terms and Conditions in full.

If you disagree with any part of these Terms & Conditions, please refrain from using h99. These terms may be updated at any time, and continued use of the platform after an update will be considered acceptance of the revised terms.

2Account Register

You must provide accurate and truthful information when registering on h99. Accounts created with false or misleading information may be closed at any time, and any funds held in such accounts are subject to forfeiture.

• Each person may hold only one account — multiple accounts are strictly prohibited.
• A valid name, phone number, and email address must be provided when creating an account.
• Accounts may not be transferred, sold, or rented to any third party.
• If multiple accounts are detected from the same device or IP address, all associated accounts will be closed.
• Keeping your account login credentials confidential is entirely your responsibility.

3Age Verification & Identity Confirmation (KYC)

H99 strictly enforces an 18+ policy. No one under the age of 18 is permitted to use h99. At any stage of registration or prior to withdrawal, h99 may request documentation to verify your identity.

You may be required to submit one of the following documents for identity verification:

• National ID Card (NID)
• Passport
• Birth Registration Certificate
• Driving License

Withdrawal requests will not be processed until KYC verification is complete. We aim to complete verification within 48 hours of document submission. If any submitted document is found to be fake or fraudulent, the account will be closed immediately.

4Deposit & Payment Policy

Deposits on h99 can be made via bKash, Nagad, Rocket, and other approved payment methods. The minimum deposit amount is BDT 200.

• Deposits are usually credited to your account instantly. If there is any delay, please notify our support team.
• The payment account used for deposits must be registered in your name.
• Using third-party payment methods is strictly prohibited.
• H99 reserves the right to review or cancel any suspicious deposits.
• No extra fees on deposits — what you deposit is exactly what lands in your account.

5Withdrawal Policy

The following rules apply to all withdrawals from h99. When the correct procedures are followed, withdrawals are typically completed within 24 hours.

• KYC verification must be completed before any withdrawal can be processed.
• Withdrawals can only be made to the same payment method used for the original deposit.
• The minimum withdrawal amount is 500 BDT.
• Wagering requirements must be met before any bonus funds can be withdrawn.
• Withdrawals may be placed on hold and investigated if suspicious activity is detected.
• Withdrawals above a certain threshold may require additional verification.

6Bonus & Promotion Terms

H99 offers a variety of bonuses and promotions. Each offer comes with its own specific terms, which are detailed in full on the relevant promotion page.

• The welcome bonus is available to new players one time only.
• Each bonus has its own wagering requirement — typically ranging from 20x to 40x.
• A bonus may only be usable on specific games.
• Bonuses will be automatically cancelled once they expire.
• Any attempt to abuse bonuses or claim them through dishonest means will result in the bonus and any associated winnings being voided.
• Attempting to claim bonuses through multiple accounts is strictly prohibited.

7Gaming Rules

Every game on h99 is governed by specific rules. Game outcomes are determined by a certified Random Number Generator (RNG) that is regularly audited by an independent third party.

• If a game is cancelled due to a technical error, the bet placed for that round will be refunded.
• If your connection is interrupted during a game, your progress will be saved and you can continue where you left off once you reconnect.
• In the event of a dispute over a game result, h99's server logs will serve as the definitive record.
• Minimum and maximum bet amounts vary by game and are clearly displayed within each game.

8Prohibited Activities

The following activities are strictly prohibited on h99 in order to maintain a fair environment for all users. Violations may result in account closure and legal action.

• Attempting to win through fraud, deception, or collusion with other players.
• Using software, bots, or any automated system to influence game outcomes.
• Deliberately exploiting any technical glitch or bug on the platform.
• Attempting to launder money or process illegal funds through h99.
• Harassing, threatening, or using abusive language toward other players.
• Creating multiple accounts to claim bonuses or promotional offers.

9Responsible Gaming

H99 believes gaming should always be a form of entertainment — never a source of financial stress. That is why responsible gaming is our top priority.

• You can set your own daily, weekly, or monthly deposit limits at any time.
• You can pause your account at any time for a period of 24 hours to 30 days.
• A permanent self-exclusion option is also available — once selected, the account cannot be reactivated.
• If any signs of gaming addiction are identified, h99's support team will guide the user toward professional assistance.

To learn more about Responsible Gaming, visit our Responsible Gaming View page.

10Account Closure & Termination

You may request to close your h99 account at any time. Please withdraw any eligible balance before your account is closed.

• H99 may suspend or close an account without notice in the event of a terms violation.
• Balances in accounts closed due to rule violations may not be refunded.
• An inactivity fee may apply to accounts that have been dormant for 12 months or longer.
• Eligible balances in voluntarily closed accounts can be withdrawn through support.

11Privacy & Data Protection

H99 takes the protection of your personal information very seriously. Full details on how your data is collected, stored, and used can be found in our Privacy Policy.

• Your personal information is never sold to third parties.
• Information may be shared when required by law or requested by a regulatory authority.
• All data is secured with 256-bit SSL encryption.

For more details, visit our Privacy Policy View page.

12Limitation of Liability

The h99 platform is provided on an "as is" basis. While we always strive to deliver the best possible experience, certain limitations on our liability do apply.

• H99 is not liable for losses resulting from technical issues, server downtime, or internet outages.
• H99 is not directly liable for issues caused by third-party payment gateways.
• H99 is not liable for service disruptions caused by circumstances beyond our control, such as natural disasters or government directives.
• H99 will not compensate for financial losses incurred through gaming — gaming always carries risk.

13Changes to Terms

H99 reserves the right to update these Terms and Conditions at any time. For significant changes, users will be notified via their registered email address or through a platform notification.

• Continued use of the platform after any changes to the terms will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.
• The "Last Updated" date at the top of the page always reflects the most recent version.

14Contact & Support

If you have any questions or need clarification on these Terms and Conditions, our support team is always on hand to help.

• Email: [email protected]
• Live Chat: Log in to the platform to chat with us directly.
• Support hours: 7 days a week, 24 hours a day.